A broken screen or a dead battery on your Xiaomi phone can feel like a small disaster, especially when you are not sure where to take it. Whether you are still under warranty or looking for a reliable third-party option, the right repair path saves time and money. This guide separates the official route from the alternatives, so you know exactly what your options are in Singapore.

Don't miss these

4 related posts

Official Xiaomi Service Centre: 229 Lavender Street ·
Warranty Period: 12 months ·
Third-Party Repair Providers: Multiple (Mister Mobile, MobileLife, Citrimobile)

Quick snapshot

1Confirmed facts
2What’s unclear
  • Exact operating hours for all centres – official site does not list hours (Xiaomi Singapore Support)
  • Repair costs for common problems – Xiaomi does not publish a price list (Xiaomi Singapore Support)
  • Which models are covered by Xiaomi Self-Repair Service in Singapore (Xiaomi Singapore Support)
3Timeline signal
  • Mister Mobile’s guide updated January 2026 suggests only one official centre at Funan Mall (Mister Mobile guide)
  • EL Service Centre page updated June 2026 lists Lavender Street as authorised (EL Service Centre page)
4What’s next
  • Check your warranty status via IMEI before choosing a repairer (Xiaomi Aftersales page)
  • Compare third-party prices – they claim 30% savings but get a quote first (Xiaomi Aftersales page)

Two key facts, one contrast: the official Xiaomi website lists a single service centre at 229 Lavender Street, while several third-party repair guides also mention a centre inside Funan Mall. The only address Xiaomi itself publishes is the Lavender Street location, so confirm any other address before visiting.

Fact Detail Source
Official service centre address 229 Lavender Street, Singapore 338778 Xiaomi Singapore Support
Customer service hotline 8008528474 Xiaomi Singapore Support
Live chat hours Monday–Saturday, 9:00–20:00 Xiaomi Singapore Support
Email for support service.sg@support.mi.com Xiaomi Warranty Page
Warranty period (Singapore) 12 months Xiaomi Warranty Page
Warranty covers Manufacturing defects only Xiaomi Warranty Page
International warranty available Designated models at Mi Authorized Service Centers Xiaomi Global IWS page
Third-party: Mister Mobile Claims cheaper than official; 100-day warranty Mister Mobile repair page
Third-party: MobileLife Claims 30% more affordable; island-wide collection MobileLife Singapore page
Third-party: Citrimobile Transparent pricing; locations at PARK CENTRE & Central 1 Citrimobile repair page
Self-repair service Genuine parts for selected models Xiaomi Singapore Support

Where can I send my Xiaomi phone for repair?

Official Xiaomi Service Centres in Singapore

  • 229 Lavender Street – the address published on Xiaomi Singapore’s own support page (Xiaomi Singapore Support). This is the only centre officially listed.
  • Funan Mall (#03-08) – mentioned by several third-party guides as a second official centre, but Mister Mobile’s guide states it is the sole official centre for repairs. The confusion suggests you should confirm by calling the hotline before visiting.
  • Phone number for Lavender centre: +65 8581 4530 (according to third-party listings; official site lists 8008528474 for customer service).
Bottom line: Xiaomi’s own site points to Lavender Street. If you want the Funan location, call ahead – it may be a partner store rather than an official service centre.
The catch

Xiaomi Singapore does not publish opening hours for its service centre on its official page. You will need to call 8008528474 or visit the centre during business hours to find out.

Third-party repair shops

  • Mister Mobile – offers Xiaomi repairs with a 100-day warranty and claims prices are cheaper than official repair.
  • MobileLife Singapore – advertises 30% more affordable than official centres and provides island-wide collection and delivery.
  • Citrimobile – lists transparent pricing and warranty included, with two locations at PARK CENTRE #01-47 and Central 1 #01-299.

The trade-off: third-party repairs may void your warranty if the work is not authorised by Xiaomi. Always check your warranty status before going unofficial.

What to expect during the repair process

  • At the official centre, you will need to provide proof of purchase or IMEI for warranty claims (Xiaomi Aftersales page).
  • Third-party shops typically ask for the phone model and issue description first, then give a quote.
  • Turnaround time varies: official repairs may take a few days, while third-party shops often promise same-day service for common issues like screen replacement.
What to watch

If you use a third-party shop, ask whether the repair uses genuine Xiaomi parts. Using non-genuine parts could affect performance and future resale value.

How do I talk to Xiaomi customer service?

Phone hotline and email

  • Xiaomi Singapore’s official customer service number is 8008528474 (Xiaomi Support page).
  • You can also email service.sg@support.mi.com for warranty or repair inquiries (Xiaomi Warranty Page).

Chat support options

  • Live chat is available Monday to Saturday, 9:00–20:00, on mi.com/sg/support.
  • The chat option is convenient for quick questions about warranty status or service centre locations.

In-person at service centre

  • Visit the Lavender Street centre directly (address: 229 Lavender Street).
  • No appointment is required, but calling ahead is recommended to avoid long waits.

How long is the warranty on Xiaomi?

Standard warranty period

  • Xiaomi phones sold in Singapore come with a 12-month warranty against manufacturing defects (Xiaomi Warranty Page).
  • International models may have different warranty terms – check the International Warranty Service page for eligible models.

How to check warranty status

  • Go to Xiaomi Aftersales Apply and enter your phone’s IMEI or serial number.
  • The system will show whether the device is still under warranty.

What is covered and what is not

  • Covered: manufacturing defects, hardware malfunctions not caused by user.
  • Not covered: accidental damage (cracked screen, water damage), wear and tear (battery degradation), unauthorised modifications.
  • Using a third-party repair service may void the warranty unless the repair is carried out by an authorised partner.

Are Xiaomi phones repairable?

Official repair services

  • Xiaomi provides official repair through its service centre at Lavender Street. Repairs use genuine parts and preserve the warranty.
  • For out-of-warranty repairs, you will receive a quote before work begins.

Xiaomi Self-Repair Service

  • Xiaomi offers genuine parts for DIY repair on selected models (Xiaomi Support page). This is intended for users with technical skills.
  • The official page does not specify which models are covered in Singapore – contact customer service for details.

Third-party repair feasibility

  • Most common issues (screen replacement, battery swap, charging port repair) can be handled by third-party shops like Mister Mobile and MobileLife.
  • Complex repairs (motherboard issues, water damage) are riskier with third-party shops – official centres have better diagnostic tools.

What are common problems with Xiaomi phones?

Hardware issues

  • Screen breakage is the most frequent complaint, followed by charging port failure and speaker issues.
  • Some users report loose USB-C ports after extended use.

Software issues

  • MIUI, Xiaomi’s custom Android skin, is often criticised for bugs, notification delays, and occasional system crashes.
  • Software glitches can sometimes be fixed with a factory reset or OS update before seeking repair.

Battery and charging problems

  • Battery degradation over time (losing capacity after 1–2 years) is normal and not covered under warranty.
  • Slow charging or failure to charge is often caused by a faulty charging cable, adapter, or port – test with accessories first.

What are the disadvantages of Xiaomi phones?

Build quality concerns

  • Some budget and mid-range models have reported issues with plastic frames and fragile glass backs. Flagship models like the Mi series generally have better build quality.

Software bloatware

  • MIUI comes with pre-installed apps, some of which show ads in system apps (e.g., Music, File Manager). This can feel intrusive to users who prefer a clean Android experience.

Limited availability of spare parts

  • Official spare parts for Xiaomi phones are not as widely available in Singapore as parts for Samsung or iPhone. Third-party shops may use third-party components, which can affect performance.

Upsides

  • Official centre uses genuine parts and preserves warranty
  • Multiple third-party options with competitive pricing
  • Self-repair

More related posts

52 Inch to CM – Exact Conversion and TV Guide What Is a Cover Letter – Definition, Purpose, Vs Resume and Tips Effaclar Duo Plus M: Uses, Reviews & Comparison Guide Dr Liew Woei Kang: Paediatric Allergy Immunology Expert Man United vs Newcastle – Full Match Preview and Analysis Slot Gacor Wow388: Verified Info & User Questions (2025) What Is a CAPTCHA Challenge Response? Meaning & Fixes OCBC Home Loan Repricing 2025: Rate , Proce & Benefit
Freddie Alfie Howard Morgan

About the author

Freddie Alfie Howard Morgan

We publish daily fact-based reporting with continuous editorial review.