Our Tampines Family Clinic: Hours, CHAS & Services

Anyone who has lived in Tampines long enough knows the neighbourhood runs on convenience. Finding a family clinic that matches your schedule, accepts your healthcare card, and treats everyone from toddlers to grandparents — that is the real win. This guide lays out the operational facts on Our Tampines Family Clinic, a CHAS-accredited practice at Tampines Greenverge, and compares it with other GP and family medicine options in the area so you can decide which clinic fits your family best.

Location: 622A Tampines Avenue 12, #01-08, Singapore 521622 ·
Phone: +65 8308 3135 ·
Opening Hours (Mon–Sat): 8:00am–1:45pm & 5:00pm–9:15pm ·
Consultation Fee (net): From $76.30 (free for Singapore Citizens) ·
CHAS Accepted: Yes

The implication: the clinic is designed for residents who need a reliable daytime option with CHAS coverage and preventive care — not a 24-hour emergency room.

What are the opening hours of Our Tampines Clinic?

Weekday hours

• Monday to Thursday: 8:00am–1:45pm and 5:00pm–9:15pm (Our Tampines Family Clinic contact page)
• Friday: 8:00am–1:45pm and 5:00pm–8:45pm (Our Tampines Family Clinic contact page)

Weekend and public holiday hours

• Saturday: 2:00pm–5:45pm (Our Tampines Family Clinic contact page)
• Sunday: 8:00am–12:45pm and 5:00pm–8:45pm (Our Tampines Family Clinic contact page)
• Public holidays: Closed (Our Tampines Family Clinic contact page)

How to confirm hours

Hours can change during festive periods or clinic events. Call +65 8308 3135 or check ourtfc.com/contact before visiting. The clinic also advises checking the CHAS Clinic Locator (Ministry of Health portal) for the most current listing.

The pattern: the clinic offers substantial coverage through the week — six days with split sessions — but anyone needing Sunday evening care will find the second session open until 8:45pm. Public holidays require a plan B.

Does Our Tampines Family Clinic accept the CHAS card?

CHAS accreditation at Our Tampines Family Clinic

• Our Tampines Family Clinic is a CHAS-accredited clinic (Our Tampines Family Clinic CHAS page)
• Consultation is free for Singapore Citizens with CHAS (Blue, Orange, or Merdeka Generation) (Our Tampines Family Clinic CHAS page)
• The clinic is also a PHPC-accredited clinic (Our Tampines Family Clinic official site)

How to use your CHAS card

Bring your CHAS card (Blue, Orange, or Merdeka Generation) and your NRIC to each visit. The clinic processes the subsidy at the point of consultation — no claim forms needed. According to the Ministry of Health Singapore (CHAS scheme page), CHAS covers common acute illnesses, chronic conditions, and selected dental procedures at participating GP clinics.

Other subsidies available

• Merdeka and Pioneer Generation cards can be used together with CHAS for enhanced subsidies (Our Tampines Family Clinic CHAS page)
• Healthier SG enrolment: free first Health Plan consultation and Healthpoints worth $20 via the H365 app (Our Tampines Family Clinic official site)
• Fully subsidised compulsory children vaccinations and childhood developmental assessment for Singapore Citizens (Our Tampines Family Clinic official site)

What this means: a family with young children can access free vaccinations and assessments, while older adults with Merdeka or Pioneer cards stack subsidies on top of CHAS — reducing out-of-pocket cost to near zero for most routine visits.

What is the difference between GP and family medicine?

Training and qualifications

• A General Practitioner (GP) holds a basic medical degree and may or may not have completed post-graduate training in a specific field (Wikipedia (family medicine overview))
• A family medicine doctor completes an additional residency in family medicine — typically 3–4 years — focused on comprehensive, continuous care (American Medical Association (professional body))

Scope of practice

Family physicians are trained to care for patients of all ages with a holistic, longitudinal approach. They manage acute illnesses, chronic conditions, preventive care, and minor procedures. GPs may practise in a narrower scope depending on their training background. The NHS UK (national health service guidance) describes general practice as the first point of contact, while family medicine emphasises continuity across a patient’s lifespan.

When to see a GP vs a family physician

Both can handle primary care. The distinction matters most if you want a single doctor who tracks your family’s health over years — the family physician model is built for that. According to Medscape (medical education platform), patients with chronic conditions benefit from the continuity that family medicine provides, while a GP visit works well for one-off issues like a respiratory infection.

The pattern: Our Tampines Family Clinic positions itself as a family medicine practice for all ages, meaning the doctor likely follows a family-medicine training path rather than a generalist model. For residents managing ongoing conditions like diabetes or hypertension, that continuity is the difference between a reactive visit and a proactive care plan.

What does the CHAS card cover?

Eligible services

• Common acute illnesses (cough, fever, infections) (Ministry of Health Singapore (CHAS scheme page))
• Chronic conditions (diabetes, hypertension, high cholesterol) (Gov.sg (official Singapore government portal))
• Selected dental treatments at participating clinics (HealthHub (Singapore Ministry of Health))

Subsidy tiers (Blue, Orange, Merdeka Generation)

Subsidies vary by card colour. Blue card holders receive the highest subsidy rate. Orange and Merdeka Generation cards share an equivalent tier. According to the Ministry of Health Singapore (CHAS scheme page), the exact dollar amount per visit depends on the treatment and the card type — there is no single flat subsidy figure.

Exclusions and limitations

• CHAS does not cover hospitalisation, emergency department visits, or inpatient care (Gov.sg (official Singapore government portal))
• Health screening and immunisations at public hospitals are not covered by CHAS (HealthHub (Singapore Ministry of Health))
• Subsidies apply only at CHAS-accredited clinics — always confirm accreditation before your visit (CHAS Clinic Locator (Ministry of Health portal))

The trade-off: CHAS makes routine primary care affordable — even free for many — but it does not replace hospital insurance. Anyone relying solely on CHAS for major medical events would face significant gaps.

Is there a 24-hour clinic in Tampines?

24-hour clinic options near Tampines

Yes, there are 24-hour clinics in the Tampines area, such as Tampines Clinic 24 Hour, which operates round the clock. According to the CHAS Clinic Locator (Ministry of Health portal), some CHAS-listed clinics in Tampines post extended hours including evening sessions until 10:00pm, but these are not 24-hour operations.

How Our Tampines Family Clinic compares

Our Tampines Family Clinic is not a 24-hour clinic. Its Sunday hours (8:00am–12:45pm and 5:00pm–8:45pm) are generous for a family practice, but anyone needing care at 2:00am must look elsewhere. The clinic’s weekday split sessions mirror a typical family-medicine schedule designed for planned visits, not emergencies.

After-hours alternatives

• 24-hour clinics in Tampines: open all night, but may not be CHAS-accredited — call ahead to check.
• Hospital emergency departments: nearest options include Changi General Hospital (SingHealth (Singapore public healthcare cluster))
• Crossroads Family Clinic: closed on Sundays and public holidays (Crossroads Family Clinic (official site))

The pattern: for routine daytime care, Our Tampines Family Clinic is a strong choice with CHAS savings. For genuine medical emergencies or late-night symptoms, residents need a separate plan — a 24-hour clinic or an ED — because the clinic’s doors close well before midnight.

Our Tampines Family Clinic vs other options

Three clinics, one neighbourhood, distinct trade-offs on hours and scope.

Sources: Our Tampines Family Clinic contact page, Crossroads Family Clinic (official site), Changi General Hospital (SingHealth) – Tampines Family Medicine Clinic

The pattern: Our Tampines Family Clinic offers the most Sunday access of the three, while Tampines Family Medicine Clinic has the longest weekday evening session. Crossroads Family Clinic closes on Sundays entirely. The choice depends on whether you prioritise weekend availability, evening hours, or hospital-linked care.

What is confirmed, what is not

What the experts say

“We strive to bring quality healthcare to every single patient.”

— Our Tampines Family Clinic, mission statement (Our Tampines Family Clinic official site)

“The Community Health Assist Scheme provides subsidies for medical and dental care at participating GP and dental clinics.”

— Ministry of Health Singapore (CHAS scheme page)

The second quote from the Ministry of Health underscores the scheme’s intent: making primary care affordable through a network of accredited clinics. Our Tampines Family Clinic is part of that network — which means patients who qualify can access subsidised care without navigating a polyclinic queue.

The bottom line: Our Tampines Family Clinic is a practical, CHAS-accredited family medicine option for Tampines residents who need daytime care with subsidy support. For Singapore Citizen families, the combination of free consultations, subsidised children vaccinations, and Healthier SG enrolment closes the gap between private GP convenience and public healthcare affordability. The trade-off is clear: no 24-hour access, no telemedicine (as of the latest information), and limited Saturday morning availability. For anyone in Tampines whose health needs fit within standard hours, the clinic delivers on cost and continuity. For those who need late-night or emergency care, a 24-hour clinic or hospital remains the necessary backup. The choice for residents: premium daytime care with CHAS savings, or 24-hour access elsewhere — but not both in one building.

For families seeking comprehensive care in the same area, the Paediatric & Family Medical Centre in Tampines offers a dual-focus approach for both children and adults.

Frequently asked questions

Related reading

• Services — what Our Tampines Family Clinic offers in detail
• CHAS information — subsidy tiers and how to apply
• About us — clinic mission and team background
• Contact — get directions or book online
• Royal Square Medical Centre – Novena Location & Services — another Singapore medical centre guide
• Dr. Wee Chee Keong: Neurologist & Stroke Specialist in Singapore — specialist care in Singapore